Skylark Facility Services Pvt ltd – Best manpower service in Bangalore.

SKYLARK FACILITY SERVICES Pvt Ltd

Facility Services

Our team is best to co ordinate and work with company

HOUSE KEEPING SERVICES

WELCOME TO SKYLARK FACILITY SERVICES PVT LTD

SKYLARK FACILITY SERVICES PVT.LTD is an organization having most professional, quality conscious and versatile facility management services, capable of providing total facility management services to its varied clientele like Government Undertakings, Banks, Industrial Houses, Multi–National Companies, Private Missions etc.

WHY SKYLARK FACILITY SERVICES PVT LTD ?

We have an edge over our other competitors due to the following value added services that
we provide in addition to the conventional facility management services:-
a) Dedicated Assignment Manager at site who will act as a SPOC between client and SFS. Cost borne by SFS( Once we complete 50 in numbers of our employees in the Group)
b) Minimum turnaround time by our operations team on call.
c) Total facility management services under one roof
d) 24x7 live head office and mobile team to ensure S.O.P. are followed
e) Solid Infrastructure
f) Free of Cost Insurance cover for all Personnel
g) Monthly Reports to all Clients
h) Ability to deploy personnel for certain special activities, spring cleaning ect
i) Free firefighting training to all clients
j) Video Guard Monitoring through IP cameras
k) Free Periodical cleanliness Audit
l) Liaising with Police & Civil Authorities, unions issues local politicians
m) Reduction in Wastage of Electricity, Water, Canteen, Horticulture, Fuel & Transportation by training on cost cutting procedures to our housekeeping and supervisory staff. Confidential Report about the residents & Workers vendors.
n) Training on crisis/disaster management in case of civil disturbance, riots, ect.
o) Escalation matrix will be provided to the client

WE STRONGLY BELIEVE IN TRANSLATING AQUIRED BUSINESS INTO HIGH QUALITY OF DELIVERY

THE FOLLOWING IS OUR STREAMLINED PROCESS:-

Structured Sales Process

Sales Team: 15 member field force across south India, one of the largest sales teams in the industry organized by both region and vertical specialization

Tender and RFP cell: A central team responsible for all tender driven contracts

Contract Management team: Responsible for renewal of contracts

Focused incentive program: Targeted at achieving spread as well as segment focus

Manpower Recruitment & Training

Recruitment: Through employment camps as well as local hiring. Detailed briefing about the type of work, pay, location etc. to screen candidates pre-training

Pre-deployment Training: Over 20 trainers across 3 dedicated training centers for skill based training across 12 cities

On-Job Training: Mandatory on-the-job training for 15 minutes a day conducted by supervisors at site chosen to be the best trainers

Structured process at each step of service cycle ensures high quality service to client

Defining Scope of Work

Once a conversation is initiated, a scoping of the location and requirements is done

This would involve checking size of the area, surfaces, number of employees, number of meeting rooms/ other special areas, working hours etc

Potential for other services such as front desk, office assistance, reprography is also checked

Scoping for hospitals/ hospitality clients is a more specialized process, and is done in conjunction with the Operations team

Sales process:-

Sales team has identified target clientele by area, with whom contact is initiated/ maintained on a regular basis

This is often augmented through leads from on-the-ground knowledge of the Operations team

Creating a Proposal

The scoping report is shared with the relevant SBU head, and post his sign-off, a detailed costing analysis is undertaken by the sales team with inputs from Operations team

Factors such as prevailing employee salaries in the area, quality of material the customer has requested, location of the client site (accessibility etc), industry segment of client would be key in determining costing apart from the scope

All proposals need to be approved by a central Commercial cell before sharing with the client - structured process of approving new contract to ensure pricing and terms are favorable

OUR SERVICES

STRUCTURED RECRUITMENT AND TRAINING PROGRAM

Recruitment

Shortage of quality manpower and high attrition rate are the two key challenges facing the industry

To ensure continuous supply of labor, the Company has invested in residential training and sourcing centers in urban and rural catchment areas

The Company follows a local recruitment strategy where in it hires and deploys people who stay close to the customer work site ,minimizing issues related to relocation and accommodation

Pre-Deployment Training

Pre-deployment training is mandatory and is constituted of

Basic Training Courses

Skills training - Focus on housekeeping skills, with enhancement of specialized skills such as M&E and pest control for some positions

Soft Skills – Focus is on grooming, hygiene, etiquette & customer service

Advanced Training: The Company also provides advanced skills training based on the industry/job

On-the-Job Training

Field Staff

Mandatory on-the-job training for 15 minutes a day conducted by supervisors at site chosen to be on site trainers

Certified trainers at every site with approx. 35 onsite trainers currently performing Corporate/SBU employees

Structured training program for Corporate/SBU employees – as per needs defined in annual appraisal and company balanced score card

Target of 4 man-days per employee per year

Program’s range from EMP’s at IIM, External trainers for behavioral areas, Internal trainers for skill requirements

5 certified internal trainers

Service/ delivery operations

Recruitment
Recruitment is undertaken specifically to each project to adhere to salary norms and any other requirements
Pre-deployment Training
Training specific to the project is included in the pre-deployment training
Fulfillment
Deployment of manpower, machinery and material as contracted is done in a structural manner through the transition process / team
Customer Interface
Client feedback is sought both during the transition process & at periodical intervals, to ensure client satisfaction & monitor delivery standards
Payroll & Invoicing
Monthly invoicing is done typically by the Finance team at each SBU. A centralized payroll cell processes payroll of over 2000 employees every month, all linked to the ERP ensuring cohesion with invoicing
Transition process

Gathering of client information (standardized process)

Internal kick-off meeting

Site transition plan finalized, Transition personnel deployed on site

Pre-mobilization on-site transition activities: Planning manpower deployment & scheduling; transition from existing vendor

Post-mobilization transition activities: Implementation of schedules & standard operating procedures

Transition closure meeting, post sign off on systems & processes by client

Complete transfer of operations to onsite team

ABOUT COMPANY

SKYLARK FAILITY SERVICES PVT LTD office implements corporate recruitment strategy with customization to meet local needs. Prior to deployment at a customer’s facility, the personal is made to undergo through a strict regime of recruitment, internal and external verification, training and counseling. Training and development begin when employees start working for SKYLARK FAILITY MANAGEMENT and continue throughout their tenure with our organization. Training forms the core backbone of our organization. Regular training courses customized training capsules and on the job & onsite training programs ensure that our human resources are more than adequately equipped to meet the customer’s expectation. Without high priority focus on training.

ADDRESS

No.398, Second Floor, 10th cross, 27th Main Road, 1st Sector, HSR Layout,
Bangalore – 560102.

CONTACT US

+91 9686675355

+91 8951862011

+91 8951862022

EMAIL ID

info@skylarkfacility.com